UK Gambling Commission: License checks accelerated significantly

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UK Gambling Commission: License checks accelerated significantly

The UK Gambling Commission is very pleased with the new digital portal, which has been available since November 2019. UK Gambling Commission licensees can use this portal to manage their account and license. The processing time for typical license examinations and questions has been reduced by 77 percent. Not only does the UK Gambling Commission benefit from this. The new portal is also very useful for licensees. For the UK Gambling Commission, the new digital portal, which has been available since November 2019, has proven to be a great success. This digital portal not only gives licensees access to all of their customer data. It is also possible to handle all correspondence with the UK Gambling Commission directly through this access. In addition, many small and large tasks that are necessary for the continuous license check are handled via the digital portal.

More efficiency through the digital portal

For the UK Gambling Commission, the new digital portal, which has been available since November 2019, has proven to be a great success. This digital portal not only gives licensees access to all of their customer data. It is also possible to handle all correspondence with the UK Gambling Commission directly through this access. In addition, many small and large tasks that are necessary for the continuous license check are handled via the digital portal. All requirements for the company run through this portal. This is a big step forward because it gives us a central point that applies to both the UK Gambling Commission and licensees. This saves a considerable amount of administrative burden on the part of the UK Gambling Commission. On your side, the entrepreneurs can check the current status in their customer account at any time. This also applies to the payments that are made for the licenses, for example. In the digital portal, for example, licensees can see whether a transferred payment has already been credited. There are many small and large details that can be handled much more efficiently via the digital portal than before. For comparison: Before this portal existed, every licensee had to correspond with his advisor from the UK Gambling Commission on every single detail. This is no longer necessary since the introduction of the digital portal. Many other industries have long since introduced digital portals to simplify communication with customers.

The license examinations took an average of 53 days before the introduction of the digital portal. The value is now twelve days. This simple example shows how high the efficiency gain is for the UK Gambling Commission and the licensees. Another example concerns the availability of documents related to licensing. It is important for a company to receive all license documents promptly. It used to be common for the contact person at the UK Gambling Commission to send each document to the licensee by hand by email or post. The documents are now being uploaded to the digital portal so that every licensee can access the documents at any time using their own account. This means that in many situations it is no longer necessary to contact the direct contact person. For the UK Gambling Commission, the personnel effort has been reduced significantly thanks to the digital portal. This in turn ensures that more time remains for other tasks within the gambling committee. In the long term, the digital portal could therefore also ensure that the quality of gaming regulation becomes even better. There are many small and large administrative tasks at a licensing authority that can be handled more or less automatically. With the digital portal, the UK Gambling Commission has set an important milestone in modernization. Critics may argue that this could have happened much earlier. But the pace of government agencies is not always as fast as that of private companies. But it is important that the UK Gambling Commission now has the opportunity to deal with all matters relating to licenses quickly and easily.

Digital portal is also important for gambling providers

The numerous gambling providers that have a license from the UK Gambling Commission do not only have to submit numerous documents and receipts when applying for a license. It is also necessary to submit documents again and again for the regular checks. Before the introduction of the digital portal, this was a tedious thing, because every document transfer had to be done by email. The contact person then had to confirm receipt. The digital portal enables licensees to upload all documents around the clock. This also ensures that the documents have arrived. In addition, it is precisely documented when the documents were uploaded, so that no discussion can arise at this point. The digital portal is at least as important to licensees as it is to the UK Gambling Commission. For a gaming provider, a license is also a cost factor. If the costs for the license are reduced by less personnel, this is a clear advantage. This results in similar advantages for licensees as for the UK Gambling Commission. In the long run, gambling providers will save a lot of money. In addition, it also applies to companies that have a license from the UK Gambling Commission that it is possible to use the hours saved in this area for other purposes. There is always a lot to do at an ambitious gaming provider and all companies aim to work as efficiently as possible. Of course, this applies particularly to those areas that produce no profits but a lot of work.

The digital portal is to be further improved so that the benefits may be even higher in the long term. In the future, the new licensees of the UK Gambling Commission will also be able to benefit from the digital portal immediately. It is planned that all license applications will be processed directly via the digital portal after the first examination has taken place. This also makes it easier for applicants to follow the licensing process. The UK Gambling Commission digital portal can certainly get better, but this particular customer portal is a step in the right direction. Other licensing authorities are now also going this way. For example, the Malta Gaming Authority also has a customer portal through which licensees can submit documents. Basically all gambling authorities in Europe have the problem that more and more licensees have to be administered, while at the same time the licensing authorities are not growing to a reasonable extent. This has mainly to do with costs. Gambling authorities have a specific budget that they must adhere to. So it is ultimately a good thing for taxpayers that the UK Gambling Commission has found a more efficient way to improve the whole process of gambling licenses. Particularly important: the new digital portal only changes the efficiency, but not the quality of the content of the licensing. It is even more likely that the additional efficiency frees up more resources for checking the content of the licensees.

Will the German gaming authority also get a digital portal?

There will soon be a German gaming authority in Magdeburg that will license and regulate all online gaming providers. An exciting question is whether the German gaming authority will also get a digital portal? After the experiences of the last months with the health crisis, it is more likely that the German gambling authority will get a couple of large fax machines for sending documents. Joking aside, it would make sense if the German gambling authority had a digital portal like the UK Gambling Commission available. This could establish efficiency at a high level right from the start. The only question is whether a digital portal will really be available from the start. At the moment it is not even clear how the new gambling authority will be equipped at all. The German federal states must first ratify the State Treaty on Gambling so that the gambling authority can be set up at all. It is at least doubtful whether it will really be possible to set up a digital portal by mid-2021. But the German gaming authority also has the right to cause surprises. Maybe things are going a lot better than many gambling experts fear. For the future licensees, it would definitely be an advantage if Germany were to work with modern technology right away. That would also help to handle the licensing process at a fast pace right from the start. Since the time until the new gambling regulation, which should come into force on July 1, 2021, is already short, it would not be a bad idea to use a digital portal.

Very bold enthusiasts might even suggest that the German gambling authority get in touch with the UK Gambling Commission in order to benefit from the experience with the new digital portal from day one. But Germany will probably produce its own solution, which will then work much better than anything that has ever been seen before. Or maybe not. The fact is that the German gaming authority has a huge task ahead of them. The new German gambling regulation is equipped with many strict requirements. The most important task of the German gaming authority will be to license reputable gaming providers and then to check whether the rules are being followed. This not only requires a high level of personnel expenditure. It is also important that communication with licensees works well from the start. At the moment it is not possible to reliably assess whether this will really work. Much will depend on how the new gambling authority will be equipped. However, since it will be difficult to find experts in Germany who are familiar with the regulation of online gambling, it is probably not wrong to assume that there will be a longer learning process. It is to be hoped that this learning process does not come at the expense of gambling fans. Many people in Germany like to play in online casinos, place a few bets every now and then and sometimes even play online poker. It would be nice if the new gambling regulation didn’t spoil the fun for these people.

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